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Oggetto:

The management of conflicts

Oggetto:

The management of conflicts

Oggetto:

Academic year 2020/2021

Teacher
Prof. Luca Ostacoli (Lecturer)
Teaching period
Da definire
Type
Altre attività
Credits/Recognition
1
Course disciplinary sector (SSD)
M-PSI/08 - clinical psychology
Delivery
Mista
Language
Inglese
Oggetto:

Sommario del corso

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Course objectives

The aim of the present lecture is to describe the typologies of conflicts in the workplace, the tools necessary to understand their dynamics and examples of practical indications to manage them.

 

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Program

During the seminar, the process of the management of conflicts will be outlined in different ways, integrating theory and practice in order to help participants to experiment different ways to manage it. Some focus will be the evaluation of the type of conflict, the non violent communication skills, the ability to notice the resources that can increase the possibility to mitigate or solve the conflict. In the second part the individual emotional reaction will be described as a particular kind of inner/outer conflict and through interactive discussion different possibilities to  manage it will be developed by the participants.

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Course delivery

Powerpoint presentation, paper sheets, coloured pencils.

Integration between online plenary lessons, interactive work in subgroups and guided individual experiences.

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Learning assessment methods

At the end of the seminar, the PhD students will be asked to answer to adequate revision questions about the topics discussed during the seminar.

Suggested readings and bibliography



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Notes

January 29, 2021 from 9:00 to 13:00 am

February 26, 2021 from 9:00 to 13:00 am

Enroll
  • Closed
    Enrollment opening date
    01/12/2020 at 09:00
    Enrollment closing date
    28/01/2021 at 09:00
    Oggetto:
    Last update: 29/01/2021 13:57
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